Email tzsmile2025@gmail.com and we will reply within 3 business days — usually much sooner. Write in English or Chinese.
Ask a question or leave a comment
You can also send us a message right here:
What to tell us
- The email address on your account.
- The city and tour you were using, and roughly when.
- What you expected to happen and what happened instead.
- A screenshot if something looked wrong on screen.
Billing and refunds
Payments are handled by Paddle. If a guided tour did not work as promised, or you were charged by mistake, email us and we will sort it out — you can claim a refund within 30 days of the charge. You can also cancel a plan at any time and keep access until the period you paid for ends.
The iPhone app
The VoyAssist app opens the same site as voyassist.com, so new features appear there without a new download. If a button is missing, delete and reopen the app, or download the newest build from TestFlight.
Other ways to reach us
VoyAssist — tzsmile2025@gmail.com. For how we handle your data, see the Privacy Notice.