VoyAssist, operated by Rong Zhu, offers a 30-day money-back guarantee. If you are not satisfied with your VoyAssist Pro subscription or a single-tour pass, you can request a full refund within 30 days of the order date.
How to request a refund
- Visit paddle.net — our payment provider Paddle is the Merchant of Record and handles refunds and billing support.
- Or email us at tzsmile2023@gmail.com with the email address used at checkout and we will help arrange it.
Timing
Approved refunds are returned to the original payment method. Banks typically take 3–10 business days to show the credit.
Subscriptions
You can cancel VoyAssist Pro at any time and keep access until the end of the period you have already paid for. Cancelling stops future weekly charges.